Shipping policies

Thank you for shopping with Ora Ora. We are committed to delivering your order in a timely, safe, and cost-effective manner. Please review our shipping policy below for full details.

1. Order Processing Time

• Orders are processed within 3 business days after payment is received.

• Orders placed on weekends or holidays will begin processing on the next business day.

• During periods of high order volume, processing times may be delayed. If there is a significant delay, you will be notified by email.

2. Shipping Methods & Estimated Delivery Times

We currently offer the following shipping options:

• Standard Shipping: Estimated delivery time is 14 business days

• Express Shipping: Estimated delivery time is 7 business days

Delivery times may vary based on your location and the shipping method selected. All delivery times are estimates and may be affected by carrier delays, weather conditions, or other circumstances beyond our control.

3. Shipping Rates

• Shipping costs are calculated at checkout and are based on the size, weight, and destination of your order.

• We may occasionally offer free shipping promotions, which will be clearly advertised on our website.

4. International Shipping

• We ship to most countries worldwide.

• Estimated international delivery time is typically 14 business days, but may vary depending on customs processing in your country.

• Customers are responsible for any customs duties, taxes, or import fees required by their country.

5. Order Tracking

Once your order has shipped, you will receive a confirmation email with your tracking number. You can track your package directly through the shipping carrier’s website.

6. Undeliverable Packages

If a package is returned to us due to:

• Incorrect shipping address

• Refusal of delivery

• Other delivery issues

We will contact you to arrange reshipment. Additional shipping fees may apply.

7. Damaged or Lost Packages

• We are not responsible for packages lost or damaged during transit.

• If your order arrives damaged, please contact us within 3 days of delivery and include photos of the damaged item and packaging for assistance.

• For lost packages, please contact the shipping carrier directly using your tracking number. We will do our best to assist with your claim.

8. Shipping Address Changes

If you need to update your shipping address, please contact us at shoporaora@gmail.com within 24 hours of placing your order.

Once an order has been shipped, address changes cannot be made.

9. Contact Us

If you have any questions or concerns about this Shipping Policy, please contact us at:

shoporaora@gmail.com

We’re here to help!